Privacy Policy

01  Who we are

This explains how Belvedere Marketing & PR, operating under Chardi Kala LLC ("Belvedere", "we") handles information. Contact: clientcare@belvedere-marketing.com.

02  What we collect

• Your contact details and business information you give us, including your intake answers.
• Access you grant us to your accounts, such as advertising accounts, and the information visible there: campaign settings, audiences, performance and spend data.
• Creative and brand assets you share with us, such as logos, images, video and copy.
• Your customer or audience data, only where you choose to share it with us for the service, such as customer lists for audiences or lead data from your ads.
• The country you select at checkout, and payment confirmation (card details are handled by Stripe, not us).
• Your account activity with us, including your reward points (BRAC) and credits.
• Messages you send us, and basic website usage data collected through cookies.
• Security and anti-abuse signals when you sign up or use forms, such as captcha results, your IP address and checks on whether your email domain is valid, used only to block bots and fraud.

03  Our role and yours

For information about you and your business, we decide how it is used, and we are responsible for it. For your customers' and audience's information that you share with us or that sits in your accounts, you decide why it is used and we handle it only on your instructions to deliver your service. You confirm you have a lawful basis, and any consent needed, to use that information for advertising, including uploading customer lists to advertising platforms.

04  Why we use it, and our basis

To provide the service you purchased (performance of our contract), to communicate with you, to run your rewards and credits, to meet our legal obligations, to improve our services (our legitimate interests), and, with your agreement, for marketing. Where we rely on consent, you can withdraw it at any time.

When you create an account with Belvedere, you are subscribed to our newsletter using the email address you registered with. You can unsubscribe at any time using the link in any newsletter, or by contacting us. Unsubscribing does not close your account, and we will continue to send essential service and account-related messages.

05  Access to your accounts

We use any access you grant solely to provide your service. You keep ownership of your accounts, we never ask for your passwords, and you can remove our access at any time. We remove our access once the service is delivered (view-only diagnostic services) or at the end of the engagement (managed services).

06  Advertising platforms

When we run campaigns, information flows to and from the platforms you choose (for example Meta, Google and TikTok), including through pixels and conversion tracking set up in your accounts. Those platforms handle that information under their own terms and privacy policies, which apply alongside this one.

07  Who we share it with

We share information with providers who help us deliver our services. We do not sell your information.

• Our payment provider (Stripe).
• Our team, including an offshore team in India.
• The advertising platforms you choose.
• AI tools we use to assess public AI-search visibility and to support our work (we send only business, category and competitor names for assessments, and never your payment or account-access data).
• Standard hosting, email and analytics providers.
• Professional advisers or authorities where the law requires.

08  International transfers

Some providers and team members are outside the UAE, including in India and the United States, and the advertising platforms operate globally. Where information is transferred internationally, we take appropriate steps to protect it.

09  Keeping information

We keep information for as long as needed to deliver your service and to meet our legal, tax and business record-keeping obligations, and then delete or anonymise it. After an engagement ends we delete our working copies of your account data and customer information, keeping only what we need for records.

10  Security

We take reasonable technical and organisational measures to protect information, including limiting access to the people who need it.

11  Your rights

You may ask to access, correct or delete your information, or withdraw consent, by emailing clientcare@belvedere-marketing.com. You can opt out of marketing and case studies at any time. Rights under applicable data protection law, including UAE law, apply as the law provides.

We aim to respond to requests within 30 days. If you are unhappy with how we handle your information, please contact us first; you may also complain to the competent data protection authority.

12  Children

Our services are for businesses and are not directed at children.

13  Cookies

We use cookies as described in our Cookie Policy. You may disable cookies through your browser settings; however, some features of the site may not function correctly as a result.

14  Changes

We may update this policy, and the current version is always published here.

15  Contact

Belvedere Marketing & PR (Chardi Kala LLC)

Dubai, United Arab Emirates

clientcare@belvedere-marketing.com

+971 56 648 2236